Your Initial Appointment

Thank you for booking an appointment at Strategic Psychology. You may not have seen a psychologist before and therefore do not know what to expect. This page is provided to answer clients’ most frequently asked questions.

Please read this page in full before your appointment.


Your initial appointment will be 80 minutes in length. Subsequent appointments will be 50 minutes in length.

  • If you are attending with another person (e.g. partner), please advise them of the appointment time.
  • If the initial appointment is for a child under the age of 13, the appointment is for the parent or caregiver ONLY.
  • If this appointment is for an adolescent between the ages of 13 and 16, the initial appointment is for both the caregiver and adolescent. As every situation is different and privacy is of most importance, we may at times ask for either the caregiver or adolescent to sit in the waiting room to allow the other party to speak openly about any concerns. These arrangements will be negotiated with your psychologist at the time of your appointment. Please contact us if you have any concerns so we can make alternate arrangements.
  • If at any stage you would like to change psychologists, please contact our admin team ( to arrange your clinical handover. Please note that your initial appointment with your new psychologist will be an 80-minute consultation with subsequent appointments returning to 50 minutes thereafter.


Research has shown that there is a strong relationship between the number and frequency of appointments attended and positive therapeutic gains over time. Studies have suggested that for many clinical presentations, weekly appointments produce better psychological outcomes on average than attending less frequent appointments such as fortnightly or monthly. This finding also applies to the number of appointments attended. For example, attending 12 therapy sessions has been shown to lead to better mental health outcomes on average when compared to attending 6 therapy sessions. Although this might be true on average, in practice this may not be applicable to you so we suggest speaking with your psychologist following your initial appointment to discuss what might be best for you.


As we have a high demand for appointments, we encourage you to make multiple subsequent consultations following your initial appointment to ensure you are able to have continuity in your care. If you would like to book future appointments now, please review your previous emails for an online booking link for your psychologist. Be sure that your subsequent appointments are booked after your initial appointment date. (E.g., If your initial appointment is on May 15, book subsequent appointments after this date). Most clients choose a weekly or fortnightly schedule.


1) Confidentiality with regards to your privacy.
2) To be treated with respect, dignity, and understanding at all times.
3) A safe environment to talk openly about any issues.


If you have been referred by your GP under a Mental Health Care Plan, you will be able to claim a Medicare rebates of approximately $89.65 for a registered psychologist and approximately $131.65 for a clinical psychologist per consultation for up to 10 sessions per calendar year.

Note: Relationship counselling sessions are not eligible for Medicare rebates. Parent/caregiver appointments attended for the purposes of supporting children 12 years and younger (where the child does not attend the session), are not eligible for Medicare rebates. Sessions with a provisional psychologist are also not eligible for Medicare rebates.


Although many private health funds give rebates for psychology services, you cannot claim on both Medicare and your health fund. As health funds vary on the amounts they rebate, please contact your own fund for specific information.


Level 1, 121 London Circuit (Sydney Building)
Canberra City ACT 2601
(Corner of London Circuit & East Row)
Click here for map

Phone: (02) 6262 6157


We have parking available across the road. Please allow 15 minutes for parking and locating our office. Please note the Sydney Building is not wheelchair accessible.


1) Full fees are payable at time of booking. 2) You may cancel or reschedule without charge by emailing prior to 48 business hours of your consultation time – We do not accept rescheduling or cancellations by phone. 3) Cancellations or rescheduling within 48 business hours of your consultation will be charged the full fee unless a medical certificate is provided.


We look forward to meeting you.

Strategic Psychology