Legal

Privacy Policy

Strategic Psychology is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.  

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone numbers.

This Personal Information is obtained in many ways including consultations, correspondence, by telephone, by email, via our website www.strategicpsychology.com.au, via online forms, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. 

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential except when:

1. it is subpoenaed by a court, or disclosure is otherwise required or authorised by law; or
2. failure to disclose the information would in the reasonable belief of the psychologist or authorised personnel of Strategic Psychology, place you or another person at serious risk to life, health or safety; or
3. your prior approval has been obtained to
   1. provide a written report to another professional or agency. e.g., a GP or a lawyer; or
   2. discuss the material with another person, eg. a parent, employer, health provider or third party funder; or
   3. disclose the information in another way; or
   4. disclose to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected.
4. the psychologist is legally required to report a medical or psychological condition that may impair your ability to safely operate a heavy vehicle, or if you are in the process of applying for a heavy vehicle licence, as per ACT mandatory reporting guidelines.

Your personal information is not disclosed to overseas recipients, unless you consent or such disclosure is otherwise required by law. Your personal information will not be used, sold, rented or disclosed for any other purpose.

In the event that unauthorised access, disclosure or loss of a client’s personal information occurs, Strategic Psychology will activate its data breach plan and use all reasonable endeavours to minimise any risk of consequential serious harm.

AI-Assisted Technology Use

As part of our ongoing efforts to provide the highest quality care, with your consent, we may use AI-assisted technology to support clinicians with note-taking during your sessions. This process may involve the recording of your appointment for the following purposes:

• To assist your clinician in accurately documenting your session.
• To ensure the completeness and quality of the notes taken during your session.

Please note the following important details regarding this process:

1. Session recordings are strictly confidential and will only be accessible to the clinician providing your care.
2. Recordings are temporary and will be permanently deleted after the clinician has completed and verified the notes for your session. No recording will be retained beyond that point.
3. The recordings are not used for any other purposes beyond note-taking and will not be shared with any third parties.
4. Your participation in this process is entirely voluntary, and you may request that your session not be recorded. This will in no way affect the care you receive.
5. Data security measures are in place to ensure that any recordings are stored in a secure and encrypted manner during the short period they are retained.
6. You have the right to revoke your consent at any time and request that no further recordings be made.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.  You can also request access to your personal information through our service request form. 

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Strategic Psychology
Strategicpsychology.com.au
02 6262 6157

Legal Policy

Ownership

Strategicpsychology.com.au is owned by Strategic Psychology Pty Ltd, a company registered in Australia.

Terms

By accessing the website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Strategic Psychology’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on Strategic Psychology’s website;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Strategic Psychology Pty Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on Strategic Psychology’s website are provided on an ‘as is’ basis. Strategic Psychology makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Strategic Psychology does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Strategic Psychology or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Strategic Psychology’s website, even if Strategic Psychology or a Strategic Psychology authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on Strategic Psychology’s website could include technical, typographical, or photographic errors. Strategic Psychology does not warrant that any of the materials on its website are accurate, complete or current. Strategic Psychology may make changes to the materials contained on its website at any time without notice. However, Strategic Psychology does not make any commitment to update the materials.

Links

Strategic Psychology has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Strategic Psychology of the site. Use of any such linked website is at the user’s own risk.

Affiliates

Some links on this website may be affiliate links and Strategic Psychology may receive compensation.

Modifications

Strategic Psychology may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Copyright

Strategicpsychology.com.au is owned by Strategic Psychology Pty Ltd. Permission to reproduce, adapt, distribute, or transmit any content from this site must be obtained from Strategic Psychology Pty Ltd. This website and all information contained remains the intellectual property of Strategic Psychology Pty Ltd.