Frequently Asked Questions (FAQ)

How long will my appointment go for?

Initial appointments are scheduled for approximately one and a half hours (80+ minutes) and any following appointments are scheduled for approximately one hour (50+ minutes).

Do I have to have a referral from my GP to see a psychologist?

You do not need a referral to see one of our psychologists however such appointments would not attract a Medicare rebate.

Will I get money back from Medicare?

You will be eligible for a Medicare rebate if you have a referral from your GP and a mental health care plan. Rebates range from approximately $85 – $125 depending on the type of appointment you attend and the psychologist you see.

How far in advance do I need to book an appointment?

The fastest way to make an appointment is by calling our office on 02 6262 6157 between 9am and 5pm, Monday to Friday, as appointment availability varies. Alternatively, you can complete our online booking form here.

Where is the closest place to park?

There is ample parking located directly across the road from our clinic. Entry is on London Circuit.

How much does it cost?

Session prices vary depending on which psychologist you see. If you are after specific pricing please call us on 02 6262 6157.

How much notice do I need to provide to cancel or reschedule my appointment?

Our cancellation policy requires 24hrs notice to cancel or reschedule an appointment. In order to avoid a cancellation fee, you can contact reception on 02 6262 6157 office hours are 9am to 5pm Monday to Friday. Outside of office hours, please leave a voice message or email

What kind of counselling do we provide?

We provide a range of counselling for different issues including depression, anxiety, stress, trauma, eating disorders, phobias, addictions, anger management, pain management and many more. For specific information please contact us and speak to one of our friendly psychologists.

Do we provide couples counselling?

Yes, we do provide couples and marriage counselling. Initial appointments are usually attended by both parties followed by individual sessions before coming together again as a couple.

Do we provide after hours consultations?

Yes. Days and times may vary depending on the availability of our psychologists so please contact us on 02 6262 6157 to enquire about what times we have available at present.